Internal Technical Sales Executive (Remote)

GSourcers is a leading innovator in the E-Learning space, dedicated to providing cutting-edge educational solutions that transform skills and careers. We pride ourselves on a collaborative culture and a commitment to customer success.

Job Responsibilities

The Internal Technical Sales Executive is a crucial, revenue-generating role responsible for establishing, qualifying, and maintaining strong customer relationships within GSourcers’ E-Learning customer base. You will be the primary point of contact for many of our clients, driving sales through proactive outreach, expert consultation, and exceptional customer service, ultimately contributing directly to the company’s growth.

Primary Responsibilities

Sales & Revenue Generation

Proactively prospect and contact customers daily via telephone, email, and other digital channels to generate new sales and secure renewals.
Manage and convert inbound, unsolicited prospect queries and calls into successful sales opportunities.
Achieve or exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs).
Conduct consultative selling, effectively utilizing cross-selling and upselling techniques to maximize customer value and processing volumes.
Support internal and solution-specific outbound marketing campaigns and events.
Execute the full sales cycle, including lead identification, qualification, and closure.

Customer Relationship & Technical Support

Build, nurture, and maintain long-lasting, high-trust customer relationships.
Maintain the highest standard of customer experience, living the GSourcers brand through all phone and email interactions to ensure high satisfaction and loyalty.
Effectively overcome customer objections and address concerns in a professional and compelling manner.
Execute technical services by assisting users with account issues and resolving minor technical challenges.
Eventually gain the ability to work independently on technical matters, while initially leveraging technical support where appropriate.
Monitor and track delivery on the promise to ensure customer expectations are consistently met.
Understand the full range of GSourcers’ product offerings to effectively promote solutions and services.

Administrative & Internal Collaboration

Document, track, monitor, and update all leads and sales activities accurately and in a timely manner within the CRM tool.
Manage relationships and collaborate effectively with internal stakeholders (e.g., Marketing, Product, and Support teams) to ensure seamless customer service.

Key Performance Indicators (KPIs)

Success in this role will be measured by performance across the following key areas:

Increased processing volumes.
Faster turnaround times for prospect engagement and conversion.
High Customer Satisfaction and Loyalty scores.
Improved sales performance through cross-selling and upselling.
Improved Brand Equity and Loyalty.

Qualifications and Skills

0-1 years of experience in an inside sales, technical sales, or business development role, preferably within the E-Learning or SaaS industry.
Proven track record of meeting or exceeding sales quotas.
Excellent verbal and written communication skills, with a professional phone presence.
Strong technical aptitude and the ability to troubleshoot basic account/user issues.
Proficiency with CRM software (e.g., Salesforce, HubSpot, etc.).

Preferred

A Bachelor’s degree in Business, Marketing, or a related field.
Experience selling technical or subscription-based services.